GAMIFIED HOSPITALITY TRAINING
Sawa is a gamified training app built for the staff who define every guest's stay. Powered by AI, it adapts to each learner — their level, their pace, their ambition — while closing the gap between world-class expectations and the daily realities of remote luxury properties. Its content draws on the service standards of Leading Hotels of the World.
Sawa is an independent product and is not affiliated with, endorsed by, or accountable to Leading Hotels of the World. Neither organization is responsible for the other's actions or content.
Sawa · Demo
Guest Greeting
Front of House
Guest Greeting
The first 30 seconds of a guest's arrival set the tone for their entire stay.
In luxury hospitality, a warm, personalised welcome is not optional — it is the standard.
- Greet the guest by name whenever possible
- Make eye contact and smile genuinely
- Anticipate needs before they are voiced
GAMIFIED HOSPITALITY TRAINING
Sawa is a gamified training app built for the staff who define every guest's stay. Powered by AI, it adapts to each learner — their level, their pace, their ambition — while closing the gap between world-class expectations and the daily realities of remote luxury properties. Its content draws on the service standards of Leading Hotels of the World.
Sawa is an independent product and is not affiliated with, endorsed by, or accountable to Leading Hotels of the World. Neither organization is responsible for the other's actions or content.
Log in"This tool will be highly valuable in today's training landscape. Its continuous, adaptable, and customizable nature aligns perfectly with our operational needs."
Resident Manager at Melía Serengeti Lodge
Sawa · Demo
Guest Greeting
Front of House
Guest Greeting
The first 30 seconds of a guest's arrival set the tone for their entire stay.
In luxury hospitality, a warm, personalised welcome is not optional — it is the standard.
- Greet the guest by name whenever possible
- Make eye contact and smile genuinely
- Anticipate needs before they are voiced
About Sawa
ABOUT
Sawa is a gamified training app built for the staff who define every guest's stay. Powered by AI, it adapts to each learner — their level, their pace, their ambition — while closing the gap between world-class expectations and the daily realities of remote luxury properties.
Built for remote luxury
Most training platforms assume steady wifi, quiet classrooms, and staff already fluent in English. Sawa was built for lodges where none of that holds — it works on a phone during a break, and the AI adjusts what comes next based on what a learner actually needs.
Learning that sticks
Staff earn points, keep streaks alive, and climb the rankings — the kind of momentum that makes someone open the app again tomorrow. Underneath, the difficulty quietly rises as skills do, so progress always feels like progress.
Local context, global standards
The lessons speak to East African hospitality as it's actually lived, while training staff toward the standards Leading Hotels of the World properties expect from every guest interaction.
Features
FEATURES
Everything Sawa offers to keep staff learning, engaged, and rising toward world-class service.
Bite-sized lessons
A few minutes between shifts is enough — each lesson builds on the last, sequenced automatically around what a learner already knows.
Gamified learning
Points, streaks and rankings give staff a reason to come back, with challenge that scales up as they do.
Progress & rankings
See who's rising, who might need a hand, and how the whole team is moving — at a glance, across the hotel.
Role-based paths
Front office, housekeeping, F&B — each department gets lessons drawn from Leading Hotels of the World standards and shaped to their day-to-day work.
Listening & speaking
Real accents, real scenarios — staff practice speaking and understanding, not just picking the right word on a screen.
Bilingual support
Lessons are available in English and Swahili, so understanding always comes first — with steady encouragement to build English fluency along the way.
How to use Sawa
HOW TO USE SAWA
Getting started with Sawa takes minutes, not weeks. Here's the journey from invite to impact.
Invite your team
Hotel admins invite staff; each employee gets a username and joins from their phone.
Assess & onboard
A short initial assessment places each staff member at the right level and department from day one.
Learn through play
Staff work through lessons shaped to their own pace, earning points and moving up the rankings as they go.
Track & improve
Hotel admins see where progress is strong, where it's stalling, and what content might need a second look.
Pricing
PRICING
Simple, transparent pricing that scales with your team — plus optional support for hotels that want more hands-on guidance.
Essentials
Covering full access to Sawa's training library, gamified learning, and your hotel's own progress dashboard — built on Leading Hotels of the World standards.
Get a tailored quote- Full access to Sawa's training library
- Gamified learning — points, streaks & rankings
- Your hotel's own progress dashboard
- Built on Leading Hotels of the World standards
Add-on packages
Stack any package on top of the base. Add-ons are flat fees per hotel (or one-time projects) — independent of employee count.
Guided
managed · remote_calls tierSawa's team curates and refines your content remotely, with regular calls to keep it aligned with your standards.
On-Site
managed · residency tierSawa's team spends time on the ground, building training around your hotel's own layout, guests, and people.
On-Site Premium
managed · residency_plus_assessment tierOn-Site plus a mystery guest assessment and in-person staff training, for a full picture of service quality from the inside.
Get in Touch
LET'S TALK
Ready to transform your hotel's workforce excellence? Let's discuss how Sawa can be tailored to your property.
berta@sawatraining.com
Incorporated
España (Spain)
Request a Demo
See Sawa in action with a personalized walkthrough for your hotel.