These Terms govern all use of the Sawa application and services. By accessing or using Sawa — whether as a Staff Member or Hotel Administrator — you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, do not use the app.
In these Terms, the following definitions apply:
Access to and use of the Platform is conditional on acceptance of these Terms. Acceptance occurs at the earliest of:
Users who are Staff Members additionally acknowledge that their Hotel Client has agreed to Sawa's B2B Service Agreement, which governs the relationship between Sawa and the Hotel Client, and that these Terms govern the User's own relationship with Sawa directly.
Users must provide accurate, current, and complete information at registration and keep it updated. You are responsible for maintaining the confidentiality of your access credentials and for all activity that occurs under your account. You must notify Sawa immediately at help@sawatraining.com if you become aware of any unauthorised access or security breach.
Hotel access codes (such as those issued in onboarding emails) are confidential and must not be shared outside the property to which they relate.
When you use the Platform, we collect:
We use User Data for the following purposes:
Wellbeing check-in responses are treated as sensitive data. Individual responses are never shared with Hotel Clients, managers, or any third party. Hotel Clients and Administrators see only anonymised team averages. Staff Members may opt out of the wellbeing module at any time without affecting their access to other features.
Where the General Data Protection Regulation (EU) 2016/679 or equivalent legislation applies, Sawa processes personal data on the following legal bases:
We do not sell individually identifiable User Data. We may share data with:
Sawa operates globally and your data may be transferred to and processed in countries outside your country of residence, including countries that may not provide the same level of data protection as your home jurisdiction. Where such transfers occur, we implement appropriate safeguards including Standard Contractual Clauses approved by the European Commission, adequacy decisions, or equivalent mechanisms.
We retain User Data for as long as your account is active and for a period of 36 months thereafter, unless a longer retention period is required by law or agreed with the Hotel Client. Wellbeing data is retained for 12 months and then permanently deleted. You may request earlier deletion as set out in Section 6.
All Content on the Platform — including lessons, audio recordings, assessments, games, visual assets, the Sawa brand, and software — is owned by or licensed to Sawa Hospitality Learning S.L. Nothing in these Terms grants you any ownership right in the Platform or its Content.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform and Content solely for your personal professional development or, in the case of Administrators, for managing your property's training programme.
You must not: reproduce, distribute, modify, or create derivative works from any Platform Content; reverse-engineer or attempt to extract the source code of the Platform; or use automated tools to scrape or collect data from the Platform.
Subject to applicable law, you have the right to:
To exercise any of these rights, contact us at privacy@sawatraining.com. We will respond within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority. In Spain, this is the Agencia Española de Protección de Datos (AEPD) at www.aepd.es.
You agree not to use the Platform to:
Sawa reserves the right to suspend or terminate access for Users who breach this section without prior notice.
The Platform is provided "as is" and "as available". While we strive for high availability, Sawa does not warrant that the Platform will be uninterrupted, error-free, or free of viruses or other harmful components. Content is provided for professional development purposes only and does not constitute professional advice.
To the maximum extent permitted by applicable law, Sawa's total liability to any User for all claims arising out of or in connection with these Terms or the use of the Platform shall not exceed the greater of (a) the amount paid by the Hotel Client for the service in the 12 months preceding the claim, or (b) €100.
Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited by law.
Sawa reserves the right to modify, suspend, or discontinue any part of the Platform at any time with reasonable notice. We may update these Terms from time to time. If we make material changes, we will notify you by email or in-app notification at least 14 days before the changes take effect. Continued use of the Platform after that date constitutes acceptance of the updated Terms.
These Terms are governed by the laws of the Kingdom of Spain, without regard to conflict of law principles. The parties submit to the exclusive jurisdiction of the courts of Barcelona, Spain, for the resolution of any dispute arising under or in connection with these Terms.
Before initiating formal proceedings, both parties agree to attempt resolution through good-faith negotiation for a period of 30 days following written notice of the dispute.
For questions about these Terms, data privacy, or your rights:
These Terms have been prepared for general informational and contractual purposes. They do not constitute legal advice. Sawa recommends that the Hotel Client and individual Users seek independent legal advice if they have specific questions about their rights or obligations.
By clicking "I accept" within the Sawa application or onboarding email, you confirm that:
Sawa Hospitality Learning S.L. · Gran Vía Carlos III, 94, 08028, Barcelona, España